Employment relations in the hospitality and tourism industries /
Lucas, Rosemary.
Employment relations in the hospitality and tourism industries / Rosemary E. Lucas. - London ; New York : Routledge, 2004. - xx, 306 p. ; 24 cm. - Routledge studies in employment relations .
Includes bibliographical references (p. [276]-300) and index.
Whither employment relations and hospitality? -- Employment and work -- The role of management in employment relations -- Resourcing, development and fair treatment -- Pay, reward and performance -- Representation, participation and involvement -- Employment law and dispute resolution -- What do the workers think? -- Conclusions and future issues.
0415297117 (hardback) 0415297125 (pbk.)
2003014694
Hospitality industry--Personnel management.
Tourism--Personnel management.
TX911.3 / .luc 2004
647.94/068/3
Employment relations in the hospitality and tourism industries / Rosemary E. Lucas. - London ; New York : Routledge, 2004. - xx, 306 p. ; 24 cm. - Routledge studies in employment relations .
Includes bibliographical references (p. [276]-300) and index.
Whither employment relations and hospitality? -- Employment and work -- The role of management in employment relations -- Resourcing, development and fair treatment -- Pay, reward and performance -- Representation, participation and involvement -- Employment law and dispute resolution -- What do the workers think? -- Conclusions and future issues.
0415297117 (hardback) 0415297125 (pbk.)
2003014694
Hospitality industry--Personnel management.
Tourism--Personnel management.
TX911.3 / .luc 2004
647.94/068/3