The innovation edge : creating strategic breakthroughs using the voice of the customer / William Barnard and Thomas F. Wallace.

By: Barnard, WilliamContributor(s): Wallace, Thomas FMaterial type: Text

TextSeries: Executive breakthrough seriesPublication details: Essex Junction, VT : Omneo̲ c1994. Description: xii, 180 p. : ill. ; 23 cmISBN: 0939246414:Subject(s): Customer services -- Management | Consumer satisfaction | Organizational effectiveness | Creative ability in businessDDC classification: 658.8/12 LOC classification: HF5415.5 | bar 1994

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Books	KsTU Library General Stacks	HF5415.5 bar 1994 (Browse shelf(Opens below))	1	Available		102334

Includes bibliographical references (p. 169-170) and index.

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