Includes index.

Introduction -- What is supply management? -- Managing supply management -- Supply chain design and planning -- Case study 1 -- Case study 2 -- Value chain design and analysis -- The importance of benchmarking in supply management -- Activity and process design -- Organizing and prioritizing projects -- Creating competitive advantage with supply management -- Strategic sourcing methodology model -- The importance of critical thinking and strategy development -- Risk identification and risk management -- Forecasting for future success -- Sensitivity analysis -- Writing appropriate and successful RFPS -- The importance of negotiating the right agreement -- Successful contract management -- Supply management and international trade -- Make versus buy decisions -- Best in class strategy tools and techniques -- How to implement change -- Appendix a: case study 1 and 2 answers -- Appendix b: transportation definitions -- Appendix c: list of formulas -- Index.