Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By: Fitzsimmons, James AContributor(s): Fitzsimmons, Mona JMaterial type: Text

TextPublication details: New York : McGraw-Hill, c2001 Edition: 3rd edDescription: xxvi, 646 p. : ill., map ; 27 cm. + 1 computer laser optical disc (4 3/4 in.)ISBN: 007231267X (acidfree paper)Subject(s): Service industries -- ManagementDDC classification: 658 LOC classification: HD9980.5 | fit 2001

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	KsTU Library General Stacks	HD9980.5 fit 2001 (Browse shelf(Opens below))	Available		102596

Includes bibliographical references and indexes.

System requirements for accompanying computer disc: Windows 95 or higher, Netscape Navigator 4.0 or higher, Microsoft Internet Explorer 4.0 or higher.

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