Foss, Bryan <br/><br/>
Successful customer relationship marketing: 

 - London:  Kogan page:  2001. 
 - xxii,522p.;  ill.; 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0749435798 
<br/><br/><label>LC Class. No.: </label>HF 5415.5  / fos2013