Barnard, William. <br/><br/>
The innovation edge :  creating strategic breakthroughs using the voice of the customer / 
William Barnard and Thomas F. Wallace. 
 - Essex Junction, VT :  Omneo̲  c1994. 
 - xii, 180 p. :  ill. ;  23 cm. 
 - Executive breakthrough series .
<br/><br/>Includes bibliographical references (p. 169-170) and index. 
<br/><br/><label>ISBN: </label>0939246414:  $27.50 
<br/><br/><label>LCCN: </label>93060670  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Consumer satisfaction.<br/>Organizational effectiveness.<br/>Creative ability in business.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / bar 1994 
<br/><br/><label>Dewey Class. No.: </label>658.8/12