TY  - BOOK
AU  - Abbott,Peter
AU  - Lewry,Sue
TI  - Front office: procedures, social skills, and management 
SN  - 0750600241
AV  - TX911.3 .abb 1991
U1  - 647.94/068/3 20
PY  - 1991///
CY  - Oxford, Boston
PB  - Butterworth-Heinemann
KW  - Hotel front desk personnel
KW  - Hotel management
N1  - Includes index
UR  - http://www.loc.gov/catdir/enhancements/fy1117/91160217-d.html
ER  -