TY  - BOOK
AU  - Oakland,John S.
AU  - Morris,Peter
TI  - TQM: a pictorial guide for managers 
SN  - 0750623241
AV  - HD62 oak 2012
U1  - 658.4/013 21
PY  - 1997///
CY  - Oxford, Boston
PB  - Butterworth-Heinemann
KW  - Total quality management
KW  - Pictorial works
UR  - http://www.loc.gov/catdir/description/els032/97139282.html
UR  - http://www.loc.gov/catdir/toc/els032/97139282.html
ER  -