Abbott, Peter <br/><br/>
Front office :  procedures, social skills, yield and management 

 - 2nd ed. 
 - Oxford ; Boston   Butterworth-Heinemann  2008 
 - 211 p.:  ill.: 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>0750642300 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel front desk personnel<br/>Hotel management
<br/><br/><label>LC Class. No.: </label>TX 911.3  / . abb 2008