TY - BOOK AU - Clark,Mona TI - Interpersonal skills for hospitality management SN - 041257330X AV - TX911.3 .cla 1995 U1 - 647.94/068 20 PY - 1995/// CY - London, New York PB - Chapman & Hall KW - Hospitality industry KW - Management KW - Personnel management KW - Interpersonal communication N1 - Includes bibliographical references (p. [199]-205) and index ER -