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		Essentials of service marketing: by Hoffman, Douglas K \| Bateson G. E .John \| Hoffman Douglas K. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: The dryden press, 1997Availability: Items available for loan: KsTU Library (4)Call number: HD9980.5 hof, ... Place hold Add to cart (remove)
		Services marketing: managing the service value chain/ by Bruhn, Manfred \| Bruhn, Manfred \| Georgi, Dominik. Material type: Text; Format: print ; Literary form: Not fiction Publication details: England: prentice Hall, 2006Availability: Items available for loan: KsTU Library (2)Call number: HD9980.5 bru2018, ... Place hold Add to cart (remove)

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