| 000 | 01275cam a2200313 a 4500 | ||
|---|---|---|---|
| 001 | 3997224 | ||
| 003 | OSt | ||
| 005 | 20220627093955.0 | ||
| 008 | 960318s1996 caua b 001 0 eng | ||
| 010 | _a 96013020 | ||
| 020 | _a0787903469 (hardcover) | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHD62.15 _bsha1996 |
| 082 | 0 | 0 |
_a658.5/62 _220 |
| 100 | 1 |
_aShaw, James G., _d1946- |
|
| 245 | 1 | 0 |
_aCustomer-inspired quality : _blooking backward through the telescope / _cJames G. Shaw. |
| 260 |
_aSan Francisco : _bJossey-Bass, _cc1996. |
||
| 300 |
_axv, 126 p. : _bill. ; _c26 cm. |
||
| 440 | 4 | _aThe Warren Bennis executive briefing series | |
| 504 | _aIncludes bibliographical references (p. 123) and index. | ||
| 650 | 0 | _aTotal quality management. | |
| 650 | 0 | _aConsumer satisfaction. | |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/wiley035/96013020.html |
| 856 | 4 |
_3Table of Contents _uhttp://www.loc.gov/catdir/toc/onix07/96013020.html |
|
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0705/96013020-b.html |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2lcc _cBK _n0 |
||
| 999 |
_c1006 _d1006 |
||