000			00718nam a22002057a 4500
003			OSt
005			20220613095805.0
008			220613b |||||||| |||| 00| 0 eng d
020			_a9780071548335
040			_cKsTU
050			_aHD57.7mie
100			_aMichelli, Joseph, A.
245			_aThe New Gold Standard: _bLeadership Principles for creating a legendary customer Experience Courtesy of the Ritz-Carlton Hotel Company
260			_aUSA: _bMcgraw Hill, _c2008.
300			_a284p.:
504			_aIncludes Bibliographical references and index.
650			_2This book shows you how to install a customer focused attitude toward service that makes a world leader.
700			_aBrian Tracy,
942			_2lcc _cBK _n0
999			_c641 _d641