000			00624nam a22002297a 4500
003			OSt
005			20220613123221.0
008			220613b |||||||| |||| 00| 0 eng d
020			_a9781844800513
040			_cKsTU
050			_aHD9981.5 _bwri2010
100			_aWright, Nevan J
245			_aThe management of service operations.
250			_a2nd ed.
260			_aCanada: _bThomson, _c2004.
300			_axviii, 346p _bill.;
504			_aIncludes bibliographical references and index.
650			_aThe management of service operations.
700			_aWright, Nevan J
700			_aRace, Peter
942			_2lcc _cBK _n0
999			_c658 _d658