000			01394nam a2200409 a 4500
001			1629294
003			OSt
005			20220621150337.0
008			951024s1995 enk 000 0 eng d
010			_a 95228404
020			_a0750619961
035			_a(OCoLC)33349451
040			_aUkBaU _cUkBaU _dDLC
042			_alccopycat
043			_ae-uk---
050	0	0	_aHF5415.32 _b phi1995
082	0	0	_a658.8/342 _220
100	1		_aPhipps, Rosemary.
245	1	0	_aUnderstanding customers / _cRosemary Phipps and Craig Simmons.
260			_aOxford : _bButterworth-Heinemann, _c1995.
300			_a289 p. : _bill. ; _c30 cm.
440		0	_aCIM student workbook series. _pMarketing
490	1		_aThe marketing series
500			_a'Published on behalf of the Chartered Institute of Marketing' (t.p.)
500			_aIncludes index.
650		0	_aConsumer behavior.
650		0	_aCustomer services.
650		0	_aMarketing research.
650		0	_aConsumer behavior _zGreat Britain _xExaminations, questions, etc.
650		0	_aMarketing research _zGreat Britain _xExaminations, questions, etc.
700	1		_aSimmons, Craig.
710	2		_aChartered Institute of Marketing.
830		0	_aMarketing series (London, England)
906			_a7 _bcbc _ccopycat _d2 _encip _f19 _gy-gencatlg
942			_2lcc _cBK _n0
999			_c902 _d902