Normal view MARC view ISBD view

Customer-inspired quality : looking backward through the telescope /

Shaw, James G., 1946-

Customer-inspired quality : looking backward through the telescope / James G. Shaw. - San Francisco : Jossey-Bass, c1996. - xv, 126 p. : ill. ; 26 cm. - The Warren Bennis executive briefing series .

Includes bibliographical references (p. 123) and index.

ISBN: 0787903469 (hardcover)

LCCN: 96013020

Subjects--Topical Terms:
Total quality management.
Consumer satisfaction.

LC Class. No.: HD62.15 / sha1996

Dewey Class. No.: 658.5/62

Print
Add to your cart (remove)
Suggest for purchase
Save record
BIBTEX Dublin Core MARCXML MARC (non-Unicode/MARC-8) MARC (Unicode/UTF-8) MARC (Unicode/UTF-8, Standard) MODS (XML) RIS ISBD
More searches

Search for this title in:
Other Libraries (WorldCat) Other Databases (Google Scholar) Online Stores (Bookfinder.com) Open Library (openlibrary.org)