Previous ed.: Australia : Business +, 1994.

Includes bibliographical references and index.

Machine generated contents note: i'ART 1: Developing A True Commitment To Change -- 1. NEW MINDSETS FOR WORKPLACE LEARNING -- Unleashing our true potential -- New doctrines to inspire transformation -- Summary -- 2. LEADERSHIP AND THE LEARNING AGENDA -- Being a successful change agent -- The key ingredients of leadership -- Demonstrating our commitment to learning -- Taking the time to nurture ourselves -- Creating an excellent image -- Summary -- 3. MEETING THE DEMANDS OF CHANGE -- Learning and chaos -- Balancing organisational and individual perspectives -- Major trends affecting workplace learning -- Understanding job fit and personal growth -- Facing up to our responsibilities -- Summary -- 4. CHAMPIONING KNOWLEDGE WORK -- Securing a strong future -- Moving past the smokescreen -- Discovering wisdom -- Stimulating knowledge flow -- Alignment with leading-edge management technology -- Summary -- 5. HELPING THE WOUNDED LEARNER -- Removing the hurt and the struggle -- Rebuilding learner confidence -- Understanding mental diversity -- Summary -- PART 2: Proven Implementation Strategies -- 6. IDENTIFYING AND EVALUATING BUSINESS -- REQUIREMENTS -- Start by talking smart -- Broadcasting the felt need for change -- Evaluating workplace learning transformation -- Quantifying results -- Summary -- 7. GAINING AND MAINTAINING POLITICAL SUPPORT -- Accepting the inevitability of politics -- Knowing your principles and values -- Tapping into the informal network -- Adapting your influencing strategy -- When should you stop being adaptable and versatile? -- Lobbying powerful stakeholders -- Getting decision makers to show commitment -- Developing a marketing plan -- Summary -- 8. EMPOWERING OWNERSHIP FOR LEARNING -- Putting the power into empowerment -- Developing a new role for the training function -- Managing the dynamics -- Informed consultation on planning and decision making -- Participation in the budgeting cycle -- Ensuring accountability via performance management -- Summary -- 9. STAMPING OUT PRACTICES THAT ALIENATE -- LEARNING -- Cleaning up destructive behaviour -- Finding a solution -- Building trust -- Updating the integrity of systems -- Aligning human resource systems -- Creating a thirst for sharing knowledge -- Summary -- lt IiINCHMARKING BEST PRACTICES -- Pursuing the dream of excellence -- Getting the basics right first -- Making sense of the process -- Setting ethical ground rules -- Summary -- STIMULATING COMPETENCY-BASED LEARNING -- Why bother? -- Understanding the fundamentals -- Ingredients of a competency standard -- Rising above the ordinary -- Summary -- 12. ACCESSING DIGITAL TECHNOLOGY -- A new world order in workplace learning -- Overview of digital technology -- Considerations for people with disabilities -- Timeless advice on implementation -- Trends and predictions -- Summary -- 13. EMBRACING TEAM LEARNING -- The 'prize jewel' of workplace learning -- Establishing a strong foundation -- The finesse of best practice team learning -- Ground rules and constructive behaviours for team learning -- Summary -- 14. CELEBRATING LEARNING -- The magic of sharing discoveries -- Choosing the right way to celebrate -- Using the power of story and metaphor -- Summary -- 15. BUILDING LEARNING COMMUNITIES -- Reaping the benefits of the new millennium -- Sparking human spirit -- Sustaining successful relationships -- Finessing virtual communities -- Summary -- 16. PERFECTING ON-THE-JOB LEARNING -- A solid foundation -- Action learning -- Identifying learner motivation -- Stretching the comfort zone -- Effectively using learning resources -- Summary -- 17. GETTING RESULTS FROM TRAINING -- Taking a broader view -- Fostering lifelong learning -- Transferring learning to the job -- Identifying high-leverage training options -- Being an outstanding trainer -- Training and e-learning -- Summary -- 18. PROMOTING MENTORING AND COACHING -- Taking an active approach -- Mentoring as an agent of change -- Transforming people by coaching -- Overcoming common challenges -- Summary -- 19. REVITALISING AND EXPANDING YOUR -- KNOWLEDGE POOL -- Stimulating the business brain of your organisation -- Successfully targeting workplace learning activities -- Strategies for revitalisation and expansion -- A vision for the future: emerging areas of opportumity -- Summary -- PART 3: Moving To Action -- 20. A SMORGASBORD OF ACTION-PLANNING -- ACTIVITIES -- How to use the activities -- Appendix 1 The Benefits Of Competency-based Learning -- Appendix 2 Intelligent Implementation Of A Digital Infrastructure -- Appendix 3 Tips For The One-to-one Coaching Session -- Appendix 4 Powerful Questions For One-to-one Coaching Sessions -- Bibliography -- Index.