Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Material type:
TextPublication details: New York : McGraw-Hill, c2001 Edition: 3rd edDescription: xxvi, 646 p. : ill., map ; 27 cm. + 1 computer laser optical disc (4 3/4 in.)ISBN: 007231267X (acidfree paper)Subject(s): Service industries -- ManagementDDC classification: 658 LOC classification: HD9980.5 | fit 2001
| Item type | Current library | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
Books
|
KsTU Library General Stacks | HD9980.5 fit 2001 (Browse shelf(Opens below)) | Available | 102596 |
Browsing KsTU Library shelves, Shelving location: General Stacks Close shelf browser (Hides shelf browser)
| HD9715.U52 .hal 2017 Construction management / | HD9980.5 bru2018 Services marketing: managing the service value chain/ | HD9980.5 bru2018 Services marketing: managing the service value chain/ | HD9980.5 fit 2001 Service management : operations, strategy, and information technology / | HD9980.5 hof Essentials of service marketing: | HD9980.5 hof Essentials of service marketing: | HD9980.5 hof Essentials of service marketing: |
Includes bibliographical references and indexes.
System requirements for accompanying computer disc: Windows 95 or higher, Netscape Navigator 4.0 or higher, Microsoft Internet Explorer 4.0 or higher.
There are no comments on this title.