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		The market value process : bridging customer and shareholder value / Alan S. Cleland and Albert V. Bruno. by Cleland, Alan S, 1939- \| Bruno, Albert V. Series: The Jossey-Bass business & management seriesEdition: 1st ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass, c1996Online access: Publisher description \| Table of Contents Availability: Items available for loan: KsTU Library (1)Call number: HD30.28 cle1996. Place hold Add to cart (remove)
		Customer-inspired quality : looking backward through the telescope / James G. Shaw. by Shaw, James G, 1946-. Series: The Warren Bennis executive briefing seriesMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass, c1996Online access: Publisher description \| Table of Contents \| Contributor biographical information Availability: Items available for loan: KsTU Library (3)Call number: HD62.15 sha1996, ... Place hold Add to cart (remove)
		The innovation edge : creating strategic breakthroughs using the voice of the customer / William Barnard and Thomas F. Wallace. by Barnard, William \| Wallace, Thomas F. Series: Executive breakthrough seriesMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: Essex Junction, VT : Omneo̲ c1994Availability: Items available for loan: KsTU Library (1)Call number: HF5415.5 bar 1994. Place hold Add to cart (remove)

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