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		TQM : a pictorial guide for managers / John Oakland and Peter Morris. by Oakland, John S \| Morris, Peter, 1931-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford ; Boston : Butterworth-Heinemann, 1997Online access: Publisher description \| Table of contents Availability: Items available for loan: KsTU Library (1)Call number: HD62 oak 2012. Place hold Add to cart (remove)
		Managing for quality in the hospitality industry / John H. King, Jr., Ronald F. Cichy. by King, John H, 1937- \| Cichy, Ronald F. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Pearson Prentice Hall, c2006Online access: Table of contents Availability: Items available for loan: KsTU Library (5)Call number: HD62.15 kin 2006, ... Place hold Add to cart (remove)
		Customer-inspired quality : looking backward through the telescope / James G. Shaw. by Shaw, James G, 1946-. Series: The Warren Bennis executive briefing seriesMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass, c1996Online access: Publisher description \| Table of Contents \| Contributor biographical information Availability: Items available for loan: KsTU Library (3)Call number: HD62.15 sha1996, ... Place hold Add to cart (remove)
		Total manufacturing solutions : how to stay ahead of competition and management fashions by customizing total manufacturing success factors by Basu, Ron \| Wright, J. Nevan. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford ; Boston : Butterworth-Heinemann, 1997Availability: Items available for loan: KsTU Library (1)Call number: TS183 .bas 1997. Place hold Add to cart (remove)

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