Customer-inspired quality : looking backward through the telescope / James G. Shaw.
Material type:
TextSeries: The Warren Bennis executive briefing seriesPublication details: San Francisco : Jossey-Bass, c1996. Description: xv, 126 p. : ill. ; 26 cmISBN: 0787903469 (hardcover)Subject(s): Total quality management | Consumer satisfactionDDC classification: 658.5/62 LOC classification: HD62.15 | sha1996Online resources: Publisher description | Table of Contents | Contributor biographical information
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
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KsTU Library General Stacks | HD62.15 sha1996 (Browse shelf(Opens below)) | 1 | Available | 102324 | |
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Books
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KsTU Library General Stacks | HD62.15 sha1996 (Browse shelf(Opens below)) | 2 | Available | 102326 | |
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Books
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KsTU Library General Stacks | HD62.15 sha1996 (Browse shelf(Opens below)) | 3 | Available | 102313 |
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| HD62.15 kin 2006 Managing for quality in the hospitality industry / | HD62.15 kin 2006 Managing for quality in the hospitality industry / | HD62.15 sha1996 Customer-inspired quality : looking backward through the telescope / | HD62.15 sha1996 Customer-inspired quality : looking backward through the telescope / | HD62.15 sha1996 Customer-inspired quality : looking backward through the telescope / | HD62.4 bal 2003 international business: the challenge of global competition/ | HD62.4 bal 2003 international business: the challenge of global competition/ |
Includes bibliographical references (p. 123) and index.
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